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Understanding the user experience of using consumer-facing digital symptom checkers
This is an interview study that examines how people use online symptom checker platforms or apps (e.g., WebMD, Ada, K health app, Your.MD) to self-diagnose or support the decision of whether and when to do a medical visit. The research procedure involves: 1) a short screening survey which helps us determine who are eligible to participate; 2) an audio‐taped interview with each eligible participant that will last approximately 30‐60 minutes online or offline near Penn State University Park. Each participant will be compensated with a $20 Amazon gift card for completing the interview.
All
18 year(s) or older
STUDY00013312
Inclusion Criteria:
Live in USSpeak English or Chinese
At least 18 years of age
Have used online symptom checker platforms or apps
Exclusion Criteria:
Less than 18 years oldHave never used any symptom checker
Vulnerable populations such as children, pregnant women, cognitively impaired adults, and prisoners