This study investigates users’ experience with smart devices. This study makes further implications for designing more user-friendly devices for better user experience. We aim to make such contributions by answering these questions: 1. How do users interact with smart devices? 2. What challenges do users face when using smart devices? 3. What strategies do users apply to adapt themselves to smart devices? 4. What service do smart device producers provide for users to get a better user experience? 5. When does user experience break down when interacting with smart devices? The study methods are social media data analysis, interview, survey, and focus group.